Terms & Conditions

Effective Date: October 13, 2026

If you consent to receive text messages from Town & Country Insurance Agency, Inc., you may receive SMS messages regarding:

  • Insurance policy management & servicing
  • Policy renewals
  • Billing reminders
  • Claims updates
  • Appointment reminders
  • Customer service communications
  • Important account notifications
  • Marketing or promotional messages

Message frequency varies depending on your policies & interactions with our agency. Message & data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message, & no further SMS messages will be sent unless you opt in again.

For assistance, reply HELP or contact us at:
Email: tcinsva@gmail.com
Phone: (540) 221-2465

SMS consent is not shared with third parties or affiliates for marketing purposes. Your mobile phone number, SMS opt-in information, & consent records will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. We may share your information only with service providers, including Twilio Inc., solely as necessary to deliver SMS & voice communications on our behalf, or as otherwise required by law.

How We Share Information

We do not sell, rent, or share your personal information for third-party marketing purposes. We may share your information only with:

  • Insurance carriers necessary to provide insurance products & services
  • Vendors & service providers who assist us in operating our business
  • Twilio Inc., which delivers SMS & voice communications on our behalf
  • Government agencies or law enforcement when required by applicable law, court order, subpoena, or regulatory requirement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Twilio as a Service Provider

We use Twilio Inc. as our communications platform to deliver SMS messages & voice communications.
Twilio may process personal information, including your phone number & message content, solely on our behalf for the purpose of delivering these communications.
For additional information regarding Twilio’s privacy practices, please visit:
https://www.twilio.com/legal/privacy

Your Choices

You may:

  • Reply STOP to opt out of SMS communications
  • Reply HELP for assistance
  • Contact us to update your contact information
  • Request access to or correction of your personal information
  • Request deletion of information where permitted by law & applicable insurance recordkeeping requirements

Data Security

We maintain reasonable administrative, technical, & physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include secure systems, limited employee access, password protection, & encryption where appropriate. No method of electronic transmission or storage is completely secure, & therefore we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to:

  • Provide insurance services
  • Maintain policy records
  • Meet legal & regulatory requirements
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it is securely deleted or destroyed in accordance with our record retention practices. Please note that certain records must be retained to comply with insurance regulations & legal obligations.

Children’s Privacy

Our services are intended for adults & are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through our website &, where appropriate, by email or SMS to customers who have provided contact information. The updated effective date will always appear at the top of this policy.

Contact Us

If you have questions regarding our Privacy Policy, Terms & Conditions, or our privacy practices, please contact us:

Town & Country Insurance Agency, Inc.
Email: tcinsva@gmail.com
Phone: (540) 221-2465
Website: https://town&countryinsuranceagencyinc.com/