Privacy Policy

Effective Date: October 13, 2026

Town & Country Insurance Agency, Inc. (“Town & Country Insurance Agency,” “we,” “our,” or “us”) respects your privacy & is committed to protecting the personal information you provide when using our website, https://town&countryinsuranceagencyinc.com/, or communicating with us by telephone, email, text message (SMS), or other means. This Privacy Policy explains how we collect, use, disclose, & safeguard your information. Our services are offered exclusively to customers located in the Commonwealth of Virginia.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Full name
  • Mailing address
  • Email address
  • Telephone number(s)
  • Insurance policy information
  • Driver information when required for insurance quotes
  • Communications you send to us through forms, email, telephone, or SMS
  • Any information necessary to service or manage your insurance policies

We may also automatically collect limited technical information when you visit our website, including:

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies & similar technologies used to improve website functionality

How We Collect Information

Information is collected when you:

  • Submit a contact or quote request through our website
  • Contact us by phone, email, or text message
  • Purchase or maintain an insurance policy through our agency
  • Provide written or electronic consent authorizing communication using your provided email address(es) or telephone number(s)
  • Opt in to receive SMS communications

How We Use Your Information

We use your information to:

  • Provide insurance quotes & services
  • Manage & service your insurance policies
  • Respond to inquiries & customer service requests
  • Send policy-related communications
  • Send billing reminders, renewal notices, claim updates, & other essential insurance communications
  • Send marketing or promotional messages only when you have provided appropriate consent
  • Improve our website & customer experience
  • Comply with applicable legal & regulatory obligations